Refund Policy

Refund Policy

Last Updated: 2024-06-20

At [Your Brand Name], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your shopping experience is worry-free.

Returns

1. Eligibility:

   • Items must be returned within 30 days from the date of delivery.
   • Items must be in their original condition, unworn, unwashed, and with all tags attached.
   • Sale items and gift cards are not eligible for return.

2. Process:

   • Contact our customer service team at [email protected] to initiate a return.
   • Provide your order number and reason for return.
   • You will receive a return authorization and instructions on how to send your item(s) back to us.

3. Shipping:

   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

1. Processing:

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

1. Eligibility:

   • We only replace items if they are defective or damaged.
   • If you need to exchange it for the same item, contact us at [email protected] and send your item to: [Your Brand Name], [Street Address], [City, State, Zip Code], [Country].

2. Process:

   • Follow the same return process outlined above to send back the defective or damaged item.
   • Once the return is received and inspected, we will ship the replacement item to you at no additional cost.

Non-Returnable Items

• Gift cards
• Sale items

Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]
Address: [Your Brand Name], [Street Address], [City, State, Zip Code], [Country]